Customer Service
constant support within the workshop
Discover the TEXA solutions
TEXPACK
TEXA Security Access
By subscribing to the TEXA Security Access service, you can carry out unlimited, safe and official diagnoses even on all the vehicles equipped with the SGW (Secure Gateway), a protection module, installed on the latest-generation vehicles, that intercepts any attempt to access communication with the control units installed in the vehicle.
TEX@INFO
Error reporting
TECHNICAL BULLETINS
It allows you to receive and access information relating to: frequent problems and related repair procedures, operating principles of a specific electronic-mechanical system, methods to rapidly find a solution to a problem. All this is available through documents stored by vehicle, enhanced with easy-to-interpret comparative tables and images.
SOLVED PROBLEMS
It allows accessing TEXA’s diagnostic databases rapidly, to search for repair procedures already encountered and registered by the Call Center technicians. Vehicle repairers can therefore access thousands of practical troubleshooting cases, tested on site by mechanics all over the world, 24/7.
Call Center
It allows getting in touch with TEXA’s telephone support centre and receiving assistance by qualified technicians, who guide users throughout troubleshooting in a few easy steps. Alternatively, the iSUPPORT service is available. It allows you to ask for technical support directly from the diagnostic tool, to solve any possible problem. Moreover, TEXA provides a dedicated ADAS line to answer any questions and solve any of your needs.
